Privacy Policy

This Privacy Policy explains how I collect, use and protect personal data through ryanbwebb.co.uk and in connection with my services (including monthly SEO retainers and one-off SEO services).

1. What personal data I collect

Depending on how you use ryanbwebb.co.uk or work with me, I may collect:

A. Information you provide

• Your name, email address and telephone number (if you provide it)

• Business details (such as company name, website, role)

• The content of your enquiry or messages you send me

• Information I need to deliver services (for example URLs, goals, preferences, notes, and any access details you choose to share)

B. Billing and payment information (if you buy services)

• Billing details such as name and address (if provided)

• Invoice details and payment status, transaction references
  I do not generally store full payment card details. Payment details are typically handled by your payment provider.

C. Information collected automatically

• IP address, device type, browser type and operating system

• Usage data (pages visited, time on page, referral source, interactions)

• Cookie and analytics data (where enabled and where you consent, if consent is required)

2. How I use your personal data

I use your personal data to:

• Respond to enquiries and provide information you request

• Deliver one-off services and digital deliverables

• Deliver monthly packages/retainers (including optimisation work, reporting and communications)

• Manage billing, payments and record-keeping

• Operate, maintain and improve ryanbwebb.co.uk (performance, content and user experience)

• Keep the site secure and prevent abuse

• Comply with legal obligations and protect my legal rights

3. My lawful bases for processing (UK GDPR)

I process personal data under one or more of the following lawful bases:

• Contract: where processing is necessary to provide services you request or that we agree

• Legitimate interests: where processing is necessary to run my business, respond to enquiries, improve ryanbwebb.co.uk and maintain security (balanced against your rights)

• Consent: where required (for example, non-essential cookies; marketing communications where opt-in is used)

• Legal obligation: where I must comply with UK law

4. Marketing communications

If I offer marketing communications and you opt in, I may send you updates relevant to my services. You can opt out at any time using the unsubscribe link (where provided) or by contacting me via the contact method shown on ryanbwebb.co.uk.

5. Cookies and analytics

I use cookies and similar technologies on ryanbwebb.co.uk. For details, including the cookies used for Google Analytics, Bing/Microsoft and Microsoft Clarity (where enabled), please see the Cookie Policy published on ryanbwebb.co.uk. Where required by UK law (including PECR), I only place analytics cookies after you consent via the cookie banner/settings.

6. Who I share personal data with

I may share personal data with:

• Service providers that support my website and service delivery (for example hosting, email, analytics, invoicing and payment processing) where they process data on my instructions as processors

• Professional advisers (for example legal or accounting) where necessary

• Authorities or regulators where required by law, or where needed to protect rights and safety

I do not sell your personal data.

7. International transfers

Some suppliers I use may process personal data outside the UK. Where personal data is transferred internationally, I use appropriate safeguards where required under UK data protection law.

8. How long I keep your data

I keep personal data only for as long as necessary for the purposes set out in this policy:

• Enquiries and correspondence: long enough to manage the relationship and keep reasonable business records

• Client and billing records: as required for accounting/tax purposes and to manage contractual matters

• Analytics data: in line with the relevant tool settings and your consent choices

9. How I keep your information safe

I use appropriate technical and organisational measures to protect personal data. However, no online service can be guaranteed completely secure, and you use ryanbwebb.co.uk at your own risk.

10. Your rights

You have rights under UK GDPR, including:

• The right to access your personal data

• The right to correct inaccurate data

• The right to request deletion in certain circumstances

• The right to restrict processing in certain circumstances

• The right to object to processing based on legitimate interests

• The right to data portability in certain circumstances

• The right to withdraw consent (where processing is based on consent)

To exercise any rights, contact me via the contact method shown on ryanbwebb.co.uk.

11. Complaints

If you are unhappy with how I handle your personal data, you can complain to the UK regulator, the Information Commissioner’s Office (ICO). I would appreciate the opportunity to address your concerns first, and you can contact me via ryanbwebb.co.uk.

12. Children

ryanbwebb.co.uk is not intended for children and I do not knowingly collect personal data from children.

13. Changes to this Privacy Policy

I may update this Privacy Policy from time to time. The latest version will be published on ryanbwebb.co.uk with the effective date shown.